FAQs - LadyJaneExpress


Signing up is easy, just follow these two simple steps.

1. Create a profile by entering your email and password.

2. Enter your shipping address.

Note: Once you complete the sign-up, your membership will be pending approval. Please allow up to 24-hours for verification.

To become a part of our online community you do not need a doctor’s prescription. You must be at least 19 years of age to join.

If you have any questions or concerns, you can email us at info@ladyjaneexpress.com
Our assistance hours are from 12pm pst to 8pm pst.


It’s easy to order from us:

  • Go to the shop and find the products that you want.
  • Click on the products desired and choose the quantity you want, then add these to the cart.
  • Once you add a product to our cart, you’ll be directed back to _____________. Click on «continue shopping» to add more products to your cart.
  • Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on «Proceed to Checkout.» This takes you to the checkout page located at: _______________________
  • Once at the checkout page you’ll need to login with a password and your email. If you haven’t purchased from us before you need a password, your email and need to fill out the required fields. Once you register you’ll get an email confirmation from us.
  • When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
  • Once all the required fields have been filled out you can click on «Place Order.» At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interact E-transfer. Your order will only ship once the E-transfer has been received by us.
  • Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive an Xpresspost tracking number from us.
  • We only ship out packages with «signature required» upon request. Please request a «signature required» if there is a possibility of theft.

Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.

No, unfortunately we do not have a contact number. Our customer service representative is available by email Monday to Friday, 9am PST — 5pm PST.

No. We only ship within Canada.

All orders and payment received by 12 PM PST will be shipped the next business day. If we receive your order and payment after 12 pm PST, your order will be shipped the following business day.

If you want to edit or add to your order, you need to create a new order with us. We will then cancel the old order. Email us at info@ladyjane.express with your order number that you want cancelled. This will be cancelled or edited if it hasn’t shipped out yet.

All products are final sale, there are no returns or exchanges. Read more details 


We accept Interac e-Transfer payments only for now.

All taxes are included in our prices already.

An E-transfer email can take 40 minutes to an hour to reach our email once you send payment. We will process the payment and pack your order. Once your order ships, we will send a shipping confirmation email with a link to track your order (click on the link to go to our courier’s site).

We have $80 minimum order amount. There is no max order amount. Orders $150+ are shipped free of charge. In other cases - $20 flat rate shipping fee.

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
For information on sending an E-transfer, please contact your bank or www.interac.ca

Once you submit your order, we will email you a receipt with instructions to pay. Your order will be on hold until your submit payment via Interac E-transfer. After a day or two, we will send a reminder email to pay for your order. If we do not receive your payment in 5 business days, your order will be cancelled.


Most people require the utmost discreet packaging that’s why we first vacuum seal all our smelly products for maximum smell/freshness protection. From there, we package your product into a normal internal outside wrapper. We then put this all into a box (or bubble envelope should we see fit) with no external markings.

It depends on your location. All items are sent via Xpresspost from British Columbia area. Typically packages arrive within 3-4 business days to major cities, and 4-5 days in rural areas. We do have Priority shipping available at an additional cost arriving typically in 1-2 days to major cities, and 3-4 in rural areas. Upon successfully ordering you will be supplied a tracking number where you can track your package on www.canadapost.ca As these are only estimates, we do not refund or compensate for a late shipment.

No. Sorry we do not.

If you do not get your package 2 days after the expected arrival date, please let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed "unrecoverable", we will send you a 1x replacement package for up to $125, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

Here are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were  "successfully delivered" then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed  "unrecoverable", we will send you a 1x replacement free of charge (UP TO $125). From Canada Post, the investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.

Yes! Currently our free shipping is Xpresspost.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

We will email you your tracking number before it’s been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email info@ladyjane.express or feel free to contact our live chat anytime and we will be happy to look into it for you.

Unfortunately thefts to these areas are very high. We will try to re-accommodate any lost or stolen packages to these areas however, please note that you will be shipping at your own risk to these areas and we will not be held responsible for items sent to these areas. This means typically you will not receive a refund or replacement if your package is lost or stolen from Canadapost in these areas.

We only ship out packages with “signature required” upon request. If you would like this, please indicate under ORDER NOTES upon checkout. Please also request a “signature required” if there is a possibility of theft. We also reserve the right to require this on order shipments over $1000.

All orders and payments received by 9 AM PST will be shipped same day. If your order is after 9 AM PST your order will be shipped the following business day. If you order during the weekend, your order will likely be confirmed, prior or on Monday morning at which time on Monday you’ll receive confirmation and your tracking number.

On orders up to $150 we charge $20. For anything over $150, Xpresspost shipping is FREE. We ship all our orders Via Xpresspost and at checkout if you would like Priority it is available for orders up to $150 for $45, and over $250 for $30.