FAQs - LadyJaneExpress

BECOMING A MEMBER

I can't enter my account or I forgot my email password. How do I reset it?
Please follow to the link and enter your email address provided during registration:
https://ladyjaneexpress.com/profile/forgot_pass

Signing up is easy, just follow these steps:

  1. Create a profile by entering your email and password.
  2. Enter your shipping address.
  3. That's all. Start Shopping.

The registered user gets some advantages:

  1. Notifications on the mail about future special offers
  2. Promotion of regular customers with good discounts
  3. An opportunity to become VIP
  4. Free gifts

To become a part of our online community you must be at least 19 years old and desire to be healthy without a doctor’s prescription. 

We cherish our reputation and don’t cooperate with doubtful providers. Every product is tested carefully with the multistage quality control system. In a result of strict control every product in the store is original and accords with the dosage and expiration date.

We would like to assure our customers, that all the THC vape products being offered on our website are only comprised of natural THC distillate oils extracted from cannabis plants and only natural terpenes (flavors) derived from the plants. There is no vitamin E oil or any chemical cutting agents added to ANY of the vape products offered on our website. Rest assured we are offering you the safest and best vape products and distillate oils available on the market.

We always glad to cooperate with active customers, giving them profitable offers.

Please e-mail to [email protected]


Our orders require a Canadian shipping address, and payment from a Canadian bank account via E-transfer. Unfortunately, we do not ship orders outside of Canada, but you can have it shipped to a destination in Canada by meeting the above requirements, however, we do not recommend crossing the border with your purchase. 

If you have any questions or concerns, please e-mail to [email protected]

ORDERING

It’s easy to order from us:

  • Go to the shop and find the products you want.
  • Click on the desired products, choose the quantity and add to the cart.
  • Once you add a product to the cart, click on «Menu», choose «Shop» to add more products to your cart.
  • Once all products to be added, you’re ready for the Checkout process so click on «Proceed to Checkout.» This takes you to the checkout page located at:
  • Once at the checkout page, you’ll need to log in with a password and your email. If you haven’t purchased from us before you need a password, your email and need to fill out the required fields. Once you register you’ll get an email confirmation from us.
  • When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
  • Once all the required fields have been filled out you can click on «Place Order.» At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interact E-transfer. Your order will only ship once the E-transfer has been received by us.
  • Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive an Xpresspost tracking number from us.
  • We only ship out packages with «signature required» upon request. Please request a «signature required» if there is a possibility of theft.

We ship within Canada only. We provide Canada wide shipping experience that is both fast and discreet and always include tracking numbers with which clients can track the progress of their packages. We ensure that the parcel is packaged with care and vacuumed sealed. This protects your purchase and makes it private.

We work in Canada and a wide amount of production on the storage allows us to reduce delivery time. Express delivery by CanadaPost. Shipping takes 2-4 business days for major cities. Tracking Numbers Provided.

All products are final sale. There are no returns or exchanges. Read more details 

PAYMENT AND FEES

We accept Interac E-Transfer payments. Sometimes we can accept payments by Canadian Gift Cards. (please e-mail to [email protected]).
We do not accept Visa/Mastercard credit card or PayPal payments.

We have the $80 minimum order amount. All orders over $150 are shipped free of charge. In other cases — the $20 flat rate shipping fee.

All taxes are included already.

When you place an order there will be payment instructions at the page that follows you completing your order. You will also receive the instructions in the confirmation email that sends after. Send all payments in the form of an Interac E-transfer to the following:

Payee Name: Nataiwa
Email: [email protected]
Secret Question: What makes you happy?
Security Answer: ladygaga

*Please make sure you reference your invoice # in the message of the payment to avoid confusion and delays. 

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
For more information, please contact your bank or visit this page www.interac.ca



Interac E-Transfer is a simple, convenient and secure way to send money. It's Simple:

  1. Log in to your financial institution's online or mobile banking and navigate to Interac e-Transfer Send Money.
  2. Select the account you would like funds transferred from.
  3. Add or select us as a contact and fill out the name and e-mail address.
  4. Type in the specified amount you are sending, along with your order number in the personalized message box. Enter our requested security question 'What makes you happy?' and answer 'ladygaga'.
  5. Once we accept your payment you will receive an email notification that we have accepted the transfer.
  6. Please make sure you are not mentioning LadyJane or any canna related names when creating your E-transfer. Make sure you are following the guidelines for payee names that are sent on your most recent invoice. Any payments that are not following this requirement will not be accepted. If you forgot to include your invoice number in the message of the E-transfer, please email us directly with the name on your banking info and invoice #.

*A phone number is not required to set up the recipient information page, we do not have one to provide.

After your payment has been sent, it may take us up to 24 business hours Monday to Friday to accept the payment before sending your order to processing.

We will process your order as soon as we receive the payment. It can take up to a few hours for us to receive and process payment. You will receive a tracking number once your order is shipped.

Once you submit your order, we will email you a receipt with instructions to pay. Your order will be on hold until your submit payment via Interac E-transfer. After a day or two, we will send a reminder email to pay for your order. If we do not receive your payment in 5 business days, your order will be cancelled.

SHIPPING/PROCESSING

All orders are shipped via Canada Post (Express Post). Shipping times are approximately 1-5 business days depending on your location, holidays, weather and order traffic. We do not ship any orders on weekends or holidays. Tracking numbers are emailed to the account holder by end of day PST, and can take up to a day to update its progress. Your tracking may show that your order is going to another city during transit, this just means that the driver had to stop at the depot to have the order scanned.

Shipping is FREE on all orders over $150. Your order must have a subtotal of at least $150 after any discounts have been applied and before taxes.
We have the $80 minimum order amount. All orders over $150 are shipped free of charge. In other cases — the $20 flat rate shipping fee.

Yes, we ship safely and discreetly. We ship our orders in vacuum-sealed scent proof bags, in unlabeled boxes that have been sprayed with a scent blocker to keep the order as low key as possible.

If you live in the Northwest Territories or the Yukon your order will be shipped in a bubble mailer with the same scent proofing procedures taken.

We ship within Canada only.

All orders and payments received by 9 AM PST will be shipped same day. If your order is after 9 AM PST your order will be shipped the following business day. If you order during the weekend, your order will likely be confirmed, prior or on Monday morning at which time on Monday you’ll receive confirmation and your tracking number.

If you do not get your package 2 days after the expected arrival date, please let us know about and inform Canada Post about your loss. Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed "unrecoverable", lost or stolen — we would reship it. We do not offer postage refunds if your order arrives late due to any postal issues.

It is the first thing we do after sending. It allows you to see the route of the delivery online.

We want to assure you, that your order was processed timely. The only possible reason is Canada post’s processing. They are supposed to process all the correspondence within 24 hour. But it sometimes hiccups. A situation where you lose your order and your money is absolutely impossible with us. We value your business very much.



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